Returns Policy – ShoesAquazzura.com
How to Return Your Order
If you’re not satisfied with your purchase, you may return items within 14 days of delivery.
Key Conditions:
- Final Sale Items: Cannot be returned (clearly marked on product pages)
- Sale Items: Eligible for store credit only
Return Process:
- Visit shoesaquazzura.com/returns
- Enter your order number and:
- U.S. Returns: Shipping ZIP code
- International Returns: Email address
- Select items and reason for return
- Print two copies of the prepaid label (one for package, one for courier)
Return Requirements
Items must be:
- Unworn, unwashed, and undamaged
- In original packaging with all tags attached
- Accompanied by authenticity cards/dust bags (if included)
Special Requirements for Footwear:
- Must be unmarked/unscuffed
- Original shoebox required (must be inside protective shipping box)
Important Notes
- $10 handling fee applies to all returns
- Refunds processed within 14 business days to original payment method
- International customers responsible for return shipping costs
- Jewelry and final sale items cannot be returned
Exchanges
We currently don’t offer direct exchanges. For size/color changes:
- Place a new order for desired item
- Return original purchase separately
For full details: shoesaquazzura.com/returns-policy