Frequently Asked Questions
Product Questions
How do I check if an item is in stock?
On the product page, click ‘Select a Size’ to check availability for each size.
Where can I find a size guide?
Click ‘Size Guide’ on the product page to view measurements in inches or centimeters.
How can I be notified if an item is back in stock?
Select ‘Add to Wishlist’ on out-of-stock items to receive restock alerts.
Is there a warranty?
We do not offer warranties but will review damage claims case-by-case. Submit details via shoesaquazzura.com/contact.
Are products authentic?
All items purchased from shoesaquazzura.com are guaranteed authentic.
Account & Orders
I forgot my password
Click ‘Forgot Password’ on the login page to reset via email.
When will my card be charged?
Payment is processed immediately upon order confirmation.
How do I use store credit?
Credits are automatically applied at checkout when logged into your account.
Order tracking
Use your order number at shoesaquazzura.com/track-order.
Shipping & Returns
What are the shipping options?
- Standard: 3-5 business days (free over $200)
- Express: 1-2 business days ($25 fee)
Details at shoesaquazzura.com/shipping.
Can I return sale items?
Final sale items cannot be returned; discounted items qualify for store credit only.
Payment Methods
We accept:
- Credit cards (Visa, Mastercard, Amex)
- PayPal
One payment method per order.
For full policies: shoesaquazzura.com/terms